Privacy Policy

This Privacy Policy describes how Aussie Playtime Pty Ltd collects, uses, and discloses your personal information when you use our online platform and services. Aussie Playtime Pty Ltd is committed to protecting your privacy and handling your information in a transparent and secure manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Australian privacy principles.

Information We Collect

We may collect personal information that you provide directly to us when you interact with our site. This may include:

- Contact information such as your name, shipping address, billing address, telephone number.
- Account information such as username and password.
- Payment information, which is typically processed securely by third-party payment processors.
- Information you provide when you contact us with inquiries, feedback, or support requests.

We may also automatically collect certain information about your device and usage of our service, including:

- Your IP address.
- Browser type and operating system.
- Pages you view on our site.
- The time and date of your visit.
- The referring website address.
- Data collected through cookies and similar tracking technologies (as explained below).

How We Use Your Information

We use the information we collect for various purposes, including:

- To provide, operate, and maintain our online platform and services.
- To process and fulfill your orders, including managing payments and shipping.
- To communicate with you about your orders, account, or inquiries.
- To send you marketing communications, where you have provided your consent, about our products, services, offers, and promotions.
- To personalize your experience on our site.
- To understand how users access and use our service, both on an aggregated and individualized basis, in order to improve our service, respond to user desires and preferences, and for other research and analytical purposes.
- To detect, prevent, and address technical issues and fraudulent or illegal activity.
- To comply with legal obligations.

Legal Basis for Processing (For users in regions subject to GDPR)

We process your personal information based on the following legal grounds:

- The processing is necessary for the performance of a contract with you (e.g., processing your order).
- You have given your explicit consent for specific purposes (e.g., receiving marketing communications).
- The processing is necessary for compliance with a legal obligation to which we are subject.
- The processing is necessary for the purposes of our legitimate interests or those of a third party, provided that your fundamental rights and freedoms do not override those interests (e.g., improving our service, preventing fraud).

How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

- With service providers and partners who perform functions on our behalf, such as payment processing, shipping, data analysis, marketing services, and customer support. These third parties are required to protect your information and use it only for the purposes for which it was disclosed.
- In response to legal process, such as a court order or subpoena, or to comply with applicable laws.
- To protect our rights, property, or safety, or the rights, property, or safety of others.
- In connection with a business transfer, such as a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose for which it is used.

Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including the right to:

- Access your personal information.
- Request correction or deletion of your personal information.
- Object to the processing of your personal information.
- Request restriction of processing your personal information.
- Request data portability.
- Withdraw your consent at any time, where processing is based on consent.
- Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

Cookies and Similar Technologies

We and our third-party service providers use cookies and similar technologies to collect information about your use of our site and to enhance your experience. Cookies are small text files stored on your device that help us understand how you interact with our site, remember your preferences, and provide targeted advertising. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our site may contain links to third-party websites or services that are not owned or controlled by Aussie Playtime Pty Ltd. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to remove that information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page. Your continued use of our service after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Aussie Playtime Pty Ltd
58 Park Terrace,
Richmond, Adelaide, South Australia 5000,
Australia